Help Center


We do not issue refunds for wallpaper or instant digital downloads. Please note wallpaper samples are non exchangeable and non refundable.  Please be sure to double check measurements to make sure you order the correct size wallpaper. 

We do offer refunds/returns for all other products. Returned products must be unused and unwashed to be eligible for return. 


Wallpaper and all other products that are damaged in transit will be covered by Route Package Protection, if you choose this option at checkout. If this option is not chosen, damaged items will not be replaced or refunded. We strongly suggest that you chose Route protection when checking out.


Occasionally, there are printing errors, and in this case, we will replace defective wallpaper. Please contact us immediately with photos. If not contacted within 7 days of receipt, we cannot replace these items. Keep in mind that the wallpaper cannot be used/installed, otherwise the order will not qualify for a replacement or refund. 


We accept wallpaper exchanges within 7 days of receipt, and 21 days for all other products (not including instant digital download prints). 


There is a 20% restocking fee for exchanged wallpaper (no restocking fee for other products) and the customer is responsible for return shipping. We do not accept unauthorized returns or exchanges. 

Smooth matte has a true matte finish. Canvas has the texture of the canvas of an artist's painting. Linen has the texture of linen fabric. Our fabric wallpaper is more durable and can be washed with mild soap and water. It also has a slightly higher tack and works well on slightly textured walls. 

Our wallpaper works on slightly textured walls but not heavily textured walls. Our fabric wallpaper would be the best choice for textured walls. If there is any texture on your walls, we recommend purchasing a sample first.

To calculate the number of panels you would need to order for your project, choose the length based on the height of your wall. The panels are 24 inches wide, so divide the width of your wall by 24 inches to calculate the number of panels your wall would require. Round up to the nearest whole number. For example, if your wall is 112 inches wide, divide by 24, which equals 4.66. Round up to the nearest whole number (5), which means you need 5 panels. 

We do a limited number of custom orders per month. Please contact us for more details. For our trade partners, we offer custom sizes and designs year round.